Senior Shipping and Logistics Specialist, Artech, Renton WA
Artech is the Pacific Northwest's premier art handling and collection management company providing access to a global network of industry professionals. Our technicians are leaders in the field of art handling and specializing in the latest, state-of-the-art techniques for the preservation of art investments.
Senior Shipping and Logistics Specialist Job Description:
The Senior Logistics Specialist position works within the Artech Transportation Department and with cross-functional employees to provide subject matter expertise for domestic and international shipping. The Senior Shipping & Logistics Specialist is responsible for the success transportation-specific projects that fall outside the scope of the Shipping and Logistics Specialist or a Project Manager. The Senior Shipping and Logistics Specialist works with internal stakeholders and outside vendors to plan and execute freight movements, and work within the Logistics team to support larger projects and shipping jobs. The Senior Shipping and Logistics Specialist also interacts with customers to arrange for collection, documentation, booking and estimating of shipments.
The Senior Shipping and Logistics Specialist has the Following Responsibilities:
- Manages proposals and work orders for large, transportation-heavy estimates.
- Provides excellent front-line, responsive customer service through oral, written and visual communication.
- Gathers initial client expectations and requirements to develop a scope of work.
- Proactively manages client relationships and expectations. Responds to client concerns and inquiries to resolve issues promptly and ensure client satisfaction.
- Develops, writes and submits commercial documents such as accurate estimates, proposals and invoices to the client in compliance with existing company policies and procedures. Negotiates with client to gain written approval of estimates and contracts.
- Manages planning, coordination and execution for Artech’s West Coast Shuttle service.
- Occasionally comes in early or late to assist with various activities in support of the West Coast Shuttle (load/unload/administration)
- Communicates with both internal and external stakeholders to ensure seamless service delivery.
- Ensures timely and accurate billing and payment of invoices in accordance with company policies.
- Maintains accurate and complete project records.
- Establishes and communicates performance standards and expectations for logistics vendors. Evaluates, tracks and monitors vendor performance to meet Artech standards and continuously improve shipping processes.
- Coordinates vendor payments, purchase orders and/or agreements in accordance with company policies.
- Supports logistics team by attending and participating in team meetings, maintaining team calendars and coordinating with all service lines.
- Develops knowledge and expertise in international shipping, import and export processes, customs regulations and shipping industry standards.
- Promptly responds to all internal and external stakeholders throughout all business hours to ensure seamless service delivery.
- Interfaces with GPS system for real time fleet tracking and deployment.
- Occasionally assists the Transportation Department Manager with various tasks related to sales and fleet management.
- Performs other project duties as assigned.
Required Skills and Abilities:
- 4+ years of experience in logistics, transportation, warehousing or related field
- 2+ years of experience as a project manager
- Excellent customer service and communication skills.
- Experience in Art Services or Logistics field preferred.
- Bachelor’s degree required.
- Intermediate to Advanced Microsoft Excel, Outlook and Word
- Ability to work as part of a team, independently and in cross-functional teams
- Ability to build and maintain interpersonal relationships with co-workers and clients
- Experience implementing process improvements in a logistics environment preferred
- Experience or education in fine arts industry preferred
- Travel between 0-10%
How to Apply:
If a key role in the fine art logistics and management industry interests you, please review the responsibilities and qualifications carefully. If you feel that you are the ideal candidate for this position, please email your resume and cover letter explaining your interest and experience to Recruiting@artechfas.com Learn more at www.artechfas.com/ Please, email only – no phone calls.
