Project Manager - Artech - Seattle, WA

The Project Manager is an integral part of the daily operations for a fast pasted, high volume project management and logistics team in the fine arts industry. This is a client facing position that provides excellent customer service through impeccable communication, accurate representation of client needs, and prompt execution of commercial processes. This role partners with the logistics team and other internal resources to assure seamless and efficient service. This role requires an understanding of art collection management processes and the ability to apply this knowledge to the long-term care of a wide variety of collections.


The Project Manager has the Following Responsibilities:

• Provides excellent front-line, responsive customer service through oral, written and visual communication.
  
• Gathers initial client expectations and requirements to develop a scope of work.
  
• Proactively develops long term client relationships and identifies future needs and opportunities for them.
  
• Responds to client concerns and inquiries to resolve issues promptly and ensure client satisfaction.
  
• Understands and manages client expectations, requirements and sensitivity.
  
• Develops, writes and submits commercial documents such as accurate estimates, proposals and invoices to the client in compliance with existing company policies, procedures, service level agreements and contracts.
  
• Negotiates with client to gain written approval of estimates and contracts.
  
• Responds to client concerns and inquiries to resolve issues promptly and ensure client satisfaction.
  
• Engages project developer, technical leads and other internal resources to develop, estimate and execute the scope of work for large scale projects.
  
• Manages scope, resources, time, budget, change and quality for a range of projects from small, one-time jobs to high risk or complex projects.
  
• Identifies and mitigates risk.
  
• Communicates with both internal and external stakeholders to ensure seamless service delivery.
  
• Maintains accurate and complete project records and ensures timely and accurate billing and payment of invoices in accordance with company policies.
  
• Provides project support to team, including project administration, documentation, and coordination.
  
• Performs other project duties as assigned.
  
• Supports project management and logistics team by attending and participating in team meetings, maintaining team calendars and coordinating with all service lines.
  
• Remains up to date on industry best practices and standards.

Required Skills and Abilities:

• 2+ years of experience in Customer Service, Sales or Project Management, or combination of experience and education.
  
• Excellent customer service and communication skills.
  
• Experience in Art Services or Logistics field preferred.
  
• Bachelor’s degree required.
  
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
  
• Demonstrated financial acumen and leadership skills.
  
• Highly adept at building client relationships in a self-directed, fast-paced environment where priorities change quickly.
  
• Strong collaboration and influencing skills.
  
  
  
  
• Travel between 0-15%.
  
• Hours are generally Monday – Friday, some weekend or evening work may be required based on the needs of the business. This position is not eligible for remote work.
  This job is based in Renton, WA

How to Apply:
If a key role in the fine art logistics and management industry interests you, please review the responsibilities and qualifications carefully. If you feel that you are the ideal candidate for this position, please email your resume and cover letter explaining your interest and experience to Recruiting@artechseattle.com Learn more at http://artechseattle.com/. Please, email only – no phone calls.